Sparkcentral’s cloud based contact center platform provides a SaaS solution that enables your human and virtual (BOT) customer service teams to jointly deliver SLA based Customer Service on popular asynchronous messaging channels like WhatsApp, WeChat, In-App chat, In-Web chat, Twitter, Facebook, Instagram … making engagement with your brand frictionless for your valued digital clients or prospects!
With Sparkcentral you will enhance the accessibility of your brand in a 24/7 mobile first world, you will notably drive up customer satisfaction, NPS and CES scores, while significantly lowering your Customer Service operating cost with more than 30%!
From an innovative start-up & pioneer in Social Media engagement in 2012, Sparkcentral has evolved into a well-recognized enterprise SaaS company with customers in all regions of the world. We are proud that we have been able to build our unique platform capabilities based on the challenging customer service needs of long-standing customers like Zappos, Emirates Airlines, citizenM, Engie, AXA, Slack, Netflix, Concentrix, … to name a few. We are ready to scale with the anticipated messaging customer service tsunami and our teams look forward to welcoming many more truly customer centric brands on our platform.